Center FAQ 100cuci
— Answers For All

The KYC (Know Your Customer) process is required before your first withdrawal or when certain transaction thresholds are reached. Documents typically required include:

• Front and back of your Malaysia Identity Card (MyKad)
• A selfie holding your MyKad
• Proof of bank account ownership (latest statement or screenshot)

All documents are submitted securely through the account portal and stored with 256-bit SSL encryption. The verification process is typically completed within 1 to 24 business hours.

No, each individual is only permitted to own one account only at 100cuci. This is the platform's policy to ensure fairness for all players and to prevent bonus abuse. Duplicate accounts may result in all associated accounts being suspended without prior warning. If you are experiencing issues with an existing account, please contact our support team for assistance — do not create a new account.

To update your registered phone number or contact information, you need to reach the 100cuci support team via Live Chat as this change requires additional identity verification for your account's security. Please provide proof of identification when submitting the change request. This process is typically completed within 24 hours and you will receive a confirmation notification once the update has been successfully made.

The minimum deposit limit at 100cuci is RM 30 for most payment methods. This limit is set so that all players, regardless of budget, can enjoy the platform without significant financial pressure. There is no high minimum deposit requirement preventing new players from getting started. The maximum daily deposit limit depends on your account level and chosen payment method — contact support for specific limit details for your account.

Deposit crediting times vary depending on the method used:

• FPX & E-Wallets: Instant to 2 minutes
• Instant Bank Transfer: 2 to 10 minutes
• Virtual Account: Instant upon payment confirmation by the bank
• Credit/Debit Card: 5 to 15 minutes

If your deposit has not been credited more than 30 minutes after a successful transaction, please contact support with proof of payment (screenshot of receipt or transaction reference) for prompt resolution.

Yes, there are set limits for withdrawals:

• Minimum withdrawal: RM 50 per transaction
• Daily maximum: Depending on account tier (standard, silver, gold, VIP)
• VIP members enjoy higher daily withdrawal limits

To find out the exact limits for your account, check the "Account Settings" section or contact our support team.

There are several main reasons why a withdrawal may be declined or delayed:

• KYC verification incomplete or documents missing
• Bonus wagering requirement has not been fully met
• Incorrect bank account details entered
• Daily withdrawal limit has been reached
• Account is undergoing a routine security review

In cases where a withdrawal is declined, you will receive a notification along with the reason for rejection. Funds will be returned to your account balance immediately. Contact Live Chat for further clarification.

The wagering requirement or rollover determines how many times the bonus amount (or bonus + deposit) must be played through before you can withdraw funds tied to that bonus. For example, if the rollover is set at 10x for a RM 50 bonus, you must place bets totalling RM 500 before a withdrawal is allowed. Each bonus has its own rollover requirement — please read the terms and conditions of each promotion carefully before claiming. Your rollover progress can be tracked under the "Active Bonuses" section on your account page.

Daily cashback is a partial refund of your net losses from the previous day. This program is designed to ensure players always get value from every gaming session, even on unlucky days. The cashback percentage depends on your membership tier — the higher the tier, the greater the percentage you receive. Cashback is credited automatically to your account each day at a set time, with no manual claim required. There are no rollover requirements for daily cashback.

If you suspect unauthorized access to your account, take the following steps immediately:

• Change your account password immediately
• Enable or review your 2FA settings
• Review your login history in the account security settings
• Contact 100cuci support via Live Chat to temporarily freeze your account while a review is conducted
• Check whether the same password is used for other services and change those as well

Our security team will investigate and provide a full report within 24 hours.

Some slot titles and casino games at 100cuci offer Demo or Free Play that lets you play without using real money. This is the best way to familiarise yourself with game mechanics, payout patterns, and special features before playing with real money. To access demo mode, log in to your account and look for the "Try for Free" icon on the relevant game page. Please note that winnings in demo mode cannot be converted to real money.

Yes, 100cuci provides a mobile app for both platforms Android and iOS. This app delivers an optimized gaming experience for smartphone and tablet screens, with smooth performance, a user-friendly interface, and full access to all games and account features. Download the Android app directly from the official 100cuci website (APK file), while iOS users can install it via the App Store. The app is updated regularly to ensure the best experience and security.

100cuci customer support operates 24 hours a day, 7 days a week around the clock. You can reach us via:

• Live Chat — the fastest method, response time typically under 3 minutes
• Email — for detailed enquiries that require supporting documents
• Telegram — the official channel for updates and quick support

For account, deposit, or withdrawal issues, please provide your account ID and relevant screenshots to speed up the resolution process.

100cuci is committed to responsible gaming and provides several control tools to help players manage their gaming activity:

• Self-Imposed Deposit Limit — set daily, weekly, or monthly limits
• Loss Limit — cap your maximum losses within a set period
• Session Time Limit — set a maximum playtime limit per session
• Self-Exclusion — temporarily or permanently suspend or close your account
• Reality Check — periodic reminders about session duration and total playtime

If you or someone you care about needs help with a gambling problem, we encourage you to reach out to the relevant helpline. More information is available on the Responsible Gaming.

100cuci does not charge any processing fees for deposits via most supported payment methods. For withdrawals, no hidden fees are charged by the platform — however, your bank may impose a small transfer fee depending on its own policies. Any additional costs involved (if any) will be clearly communicated before you confirm the transaction, so you always know what you're paying.